Frequently Asked Questions

We offer 20% OFF all initial residential cleans. It’s designed to help you try us out, see the quality, and decide what kind of ongoing cleaning schedule fits your home if a regular cleaning schedule is something you're after! This is a great way to experience the Lathered difference — our trained, insured, eco-friendly cleaning team — without a long-term commitment. After your initial clean, we'll provide a flat-rate quote for ongoing maintenance cleans so you always know exactly what to expect.

Yes — we bring our own products and supplies to every home and office we clean. The best part? Every product Lathered uses is non-toxic, eco-friendly, and employee-friendly — meaning no harsh chemicals that are harmful to your family, your pets, your home surfaces, or our cleaning staff. We believe a truly clean home shouldn't come at the cost of your health or the environment. Our cleaning solutions are carefully chosen to be safe enough for homes with young children and sensitive individuals, while still being highly effective. This commitment to non-toxic cleaning is a core part of who we are, not just a marketing tagline.

Yes. Our team is fully insured and bonded, and covered by WCB. This means you're fully protected in the unlikely event of an accident, damage, or theft. We take the responsibility of entering your home seriously, and our bonding and insurance coverage is part of the trust we've built with over 91% repeat customers across our network. You can let us in with confidence.

No — we’re locally owned and operated and we don’t subcontract. Ever.

After your initial clean, we will reach out with a flat-rate quote based on the job as a whole rather than time spent. Since every cleaner works at a slightly different pace, flat-rate pricing keeps things consistent and predictable, so your invoice doesn’t fluctuate depending on who’s in your home.

It’s totally up to you! Many clients are home, and many aren’t. If you won’t be home, we’ll confirm access details ahead of time (entry instructions, alarm/lockbox info if needed, etc.) so everything feels simple and secure.

Yes, pets can absolutely be home during the clean. In fact, they're usually our favourite part! We just ask that you let us know in advance what pets you have and any special instructions (shy pets, escape artists, feeding schedules, “please keep this door closed,” etc.). If your pet is anxious around new people, we may recommend a separate room or crate during the clean for everyone’s comfort and safety.

No, we do not require any sort of long-term contracts. You can book what you need, when you need it. Our guarantee is: No Fine Print. No Contract. No Catch.

Lathered Cleaning Company Inc. offers professional residential and commercial cleaning services across Canada, including Calgary / Airdrie, Edmonton / St. Albert, Red Deer, Niagara Falls / St. Catharines, Cochrane, Chestermere / Strathmore, and Okotoks / High River. Our residential cleaning includes regular maintenance cleans, deep cleans, and move-in/move-out services. Our commercial cleaning covers office spaces, high-touch point sanitization, and washroom maintenance — all done by our own trained, in-house staff using eco-friendly, non-toxic products.

Each location is owner-operated under the Lathered franchise model, which means you get a locally invested team backed by the systems, training, and standards of our brand. We are actively expanding — new locations are regularly being added.

Tell us — we genuinely want you to love the result. If something was missed or not done the way you expected, reach out and we’ll try our best to make it right.

We think so! And so do our customers. Here's why: we're eco-friendly and non-toxic, all of our staff are bonded, insured, and WCB-covered, we've served families for years with a 9+/10 customer satisfaction score, and we never subcontract. You get the same trained team, every time.

Yes — Lathered provides both residential house cleaning and commercial cleaning services. Residential cleaning makes up the majority of what we do, and it's where we truly shine. Our commercial cleaning services are available for offices and businesses and include high-touch point sanitization, washroom cleaning, and regular office maintenance. We do not require long-term contracts for commercial clients!