Frequently Asked Questions

Our intro offer is 5 hours of cleaning for $195. It’s designed to help you try us out, see the quality, and decide what kind of ongoing cleaning schedule fits your home if a regular cleaning schedule is something you're after.

Yes — we bring our own eco-friendly, non-toxic products and supplies. At Lathered, we are committed to using non-toxic products that clean as well (if not better) as conventional cleaners but without the risk to your health and the health of our employees. Forget the old school idea of needing 10 products from under the sink, we are armed with the best products for the job while keeping you safe and minimizing the environmental impact at the same time.

Yes. Our team is fully insured and bonded, and covered by WCB. This is a big part of our "stress-free" promise!

No — we’re locally owned and operated and we don’t subcontract. Ever.

After your initial clean, we will reach out with a flat-rate quote based on the job as a whole rather than time spent. Since every cleaner works at a slightly different pace, flat-rate pricing keeps things consistent and predictable, so your invoice doesn’t fluctuate depending on who’s in your home.

It’s totally up to you! Many clients are home, and many aren’t. If you won’t be home, we’ll confirm access details ahead of time (entry instructions, alarm/lockbox info if needed, etc.) so everything feels simple and secure.

Yes, pets can absolutely be home during the clean. In fact, they're usually our favourite part! We just ask that you let us know in advance what pets you have and any special instructions (shy pets, escape artists, feeding schedules, “please keep this door closed,” etc.). If your pet is anxious around new people, we may recommend a separate room or crate during the clean for everyone’s comfort and safety.

No, we do not require any sort of long-term contracts. You can book what you need, when you need it. Our guarantee is: No Fine Print. No Contract. No Catch.

We have locations across Alberta and Ontario, including Calgary/Airdrie, Edmonton/St Albert, Chestermere/Strathmore, Cochrane, Lethbridge, Niagara Falls/St. Catharines, Okotoks/High River, Red Deer/Mountain View County, and most surrounding areas.

Tell us — we genuinely want you to love the result. If something was missed or not done the way you expected, reach out and we’ll try our best to make it right.